🔒 Privacy Policy
Last updated: December 2024
1. Information We Collect
We collect information you provide directly: name, email, shipping address, and payment information. We also collect usage data through cookies and analytics tools to improve our services.
2. How We Use Your Information
Your information is used to process orders, send shipping updates, provide customer support, and send marketing communications (with your consent). We never sell your personal data to third parties.
3. Data Protection (GDPR)
As an EU-based company, we comply with GDPR regulations. You have the right to access, correct, delete, or export your personal data. Contact us at [email protected] to exercise these rights.
4. Cookies
We use essential cookies for site functionality and optional analytics cookies to understand how visitors use our site. You can manage cookie preferences in your browser settings.
5. Third-Party Services
We use trusted third-party services for payment processing (Stripe, PayPal), shipping (DHL, DPD), and analytics. These services have their own privacy policies governing data handling.
6. Data Retention
We retain order data for 7 years for legal and accounting purposes. Marketing data is retained until you unsubscribe. You can request deletion of non-essential data at any time.
7. Contact
For privacy-related inquiries, contact our Data Protection Officer at [email protected].